Refund policy

Last updated: October 9, 2026

30-day first-pouch money-back guarantee

Your first Oddgut pouch is covered for 30 days from delivery, including if you have opened it. Email racheloddgut@gmail.com within that period with your order number and tell us you are claiming the first-pouch guarantee. We will refund the amount actually paid for your first pouch to the original payment method. This voluntary guarantee applies once per customer, to the first pouch only, and excludes shipping charges. It does not cover additional pouches or subscription renewals. Mandatory refund rights, including for faulty goods, are unaffected.

Returns and statutory withdrawal

Our standard return window is 14 days from delivery. To request a return or exercise a statutory right of withdrawal, email racheloddgut@gmail.com or write to Oddgut / Odd2, Siamintie 3 D 11, 00560 Helsinki, Finland, with your name, order number, delivery date and a clear statement that you wish to withdraw. You may use this statement: “I hereby withdraw from my purchase of [items], ordered on [date] and received on [date]. Name: [name]. Address: [address]. Date: [date].” No special form is required.

For EU/EEA consumers, where the statutory right of withdrawal applies, notify us within 14 days of receiving the goods and send them back within 14 days after that notification. Please contact us for the correct return instructions before posting a parcel. The business contact address is not necessarily our fulfillment partner’s returns address. You bear direct return shipping costs for a change-of-mind return, unless we agree otherwise or the law requires us to cover them. Goods should be unopened and in their original condition for ordinary change-of-mind returns. Statutory exceptions may apply to sealed goods unsealed after delivery that are unsuitable for return for health or hygiene reasons; this does not restrict our first-pouch guarantee or rights concerning faulty goods.

Refunds

We refund eligible returns to the original payment method. For statutory withdrawal, we reimburse the purchase and the cost of the least expensive standard outbound delivery offered, within 14 days of receiving your withdrawal notice. Where permitted, we may withhold reimbursement until we receive the goods or evidence of their return. Additional express delivery costs need not be refunded. Your bank or payment provider may need additional time to show the credit.

Damaged, incorrect or faulty items

Contact racheloddgut@gmail.com promptly with your order number and details if your order is damaged, incorrect or faulty. Photos help us investigate but do not replace your legal rights. We will arrange an appropriate remedy and cover return costs where required. The 14-day window and first-pouch limit do not remove statutory rights for defective goods.

Subscriptions and cancellations

You can cancel future subscription renewals through your subscription management link or by contacting us before the next renewal is processed. Cancelling future renewals does not automatically cancel an order already processed. Contact us immediately about an unfulfilled order; changes may not be possible after dispatch. Guarantee and statutory refund rights remain available.